Systems Analysts, Inc.
Based" using Optical Scanning Technology
Strategic Human Resources Tool
Multi-Dimensional 360 Degree Feedback System.
Total Interface Feedback Has Gone OnLine!
Total Interface Feedback allows for the
evaluation of performance and behavior from one's boss,
subordinates, peers, and people outside the organization with
whom the employee interfaces. Although similar to 360 Degree
Feedback, Total Interface Feedback goes one step further - it tailors
the rating/evaluation criteria to the employee's
The power and versatility of Total
Interface Feedback is made possible by VISA's pioneering in
"Smart Paper" - Paper that is changed into
personalized, pre-identified optical scanning forms by the Xerox
4890 Highlight Color Laser Printer. We create our forms literally
from scratch -- in computer-created personalized and
individualized sets onto which the recipient records his/her
choices and opinions.
VISA's Total Interface Feedback
program-product is a complete turnkey system. We have minimized
the work and effort required by the HR department and the
participating employees with our Smart Form Processing. Following
are the steps:
- A VISA professional will meet with you
to determine your requirements, i.e., the proper set(s)
of evaluation statements, their grouping into categories
(or dimensions,) and to tailor the reports desired.
- You supply VISA with the employee data
base (in dBase, Access, Excel, ASCII flat file, or
- We request a file with the
basic information necessary to identify, locate, and
classify each employee.
- VISA sorts the file alphabetically
within company (or by department, if desired.) We then
add a consecutive locator code with a self-checking digit
is added to each record.
- The "locator code"
is a unique identifier code requiring the fewest number
of digits for a given population. With a self checking
digit, the locator code for an employee population under
10,000 is 2 - 5 digits in length.
- A peer selection booklet is printed
(by VISA or your company) for each participating
employee. The booklet lists the employee names and their
locator codes in an easy to find sequence.
- VISA prints a personalized computer
letter to which is attached a personalized optically
scannable peer evaluator nomination form. We mail these forms to each participating
employee in a window envelope with a business reply
- The employee selects six (6)
peers and his/her supervisor selects six (6) additional
peer evaluators. Customers, clients, outside
contractors can also act as evaluators in this system.
The reverse side of the nomination form allows for a
total of four write-ins (two each for the employee and
- VISA's high-speed scanner optically
scans the peer nomination sheets. We key enter the names
and addreses of write-in candidates. We maintain positive
identification by wand-scanning the laser printed bar
code printed on the form. Our program reads and
positively verifies each locator code.
- After deciding the degree of
job-specialty customization desired, VISA and the client
company develop a set of evaluation statements for each
job class or specialty (or one set of statements for the
company as a whole if desired.)
- VISA randomly computer-selects three
or four peers from each of the employee's and
supervisor's selections. (We pick four if one or two
write-ins are entered for either the employee or
- The anonymity of Total
Interface Feedback is insured utilizing a random
selection algorithm governed by the following parameters:
- six (6) company
evaluators per employee - three (3) from the
employee's and three from the supervisor's
- outside candidates
written in by the employee or supervisor
increases the limit of evaluators per employee
one (1) each - to seven (7) or (8) eight,
- maximum number of
rating sheets sent to any one rater is eight (8)
regardless of the number of times they were
- the computerized
selection of evaluators is geared to maximize
participation in the rating process. Those who
are selected by only one or two employees are
given a good chance to act as evaluators.
- VISA generates a personalized computer
letter followed by one to eight laser individualized
optically scannable (job specific) rating sheets. (For
integrity in mailing, VISA prints the sets in alphabetic
order in groups by number of sheets.) These evaluation
sheets are each self identified for the scanner and the
bar code reader.
- The evaluation sheets
can be computer customized for each job or
professional specialty i.e., Accounting,
Marketing, MIS, Management etc. - so that
accountants, salesmen, computer programmers,
management executives, etc. are each evaluated by
their own set of statements.
- The practical limit
of the number of different job specialties
selected is determined by the company - not VISA.
- The evaluation
package includes:: personalized cover letter,
"Interpreting and Understanding the Data
Package"; graphic analysis and verbatim
- All participating
employees receive evaluation forms during the
same week - not spread out over several weeks as
in most systems. This eliminates any
- VISA receives and optically scans the
returned evaluation forms. The scanner automatically
reads and verifies the employee evaluator and employee -
encoded on the form. VISA's scanner reads each rating
from both sides of the form simultaneously.
- VISA's key entry specialists key the
verbatim comment field into a word processing program.
- We use on-line bar code
scanners to read the laser imprinted bar code to
positively identify each comment with evaluator and
evaluator. All employee evaluator comments are processed
and spell checked.
- Reconciliation of evaluations and a
compilation and tabulation of evaluators and employees
show management who has not turned in their rating sheets
- and the effect on the reporting process.
- When given the go ahead, VISA's
computers compile the evaluation data and generate
state-of-the-art graphical reports - personalized for
each employee in a five page set - including a
personalized cover letter. We print these report sets on
the high speed Xerox Highlight Color Laser Printer.
- We insert the self-addressed report
sets in window envelopes along with an
instruction/interpretation booklet. These are mailed to
the employee's home address to insure confidentiality.
- Following are the features of the
Global Feedback Reports as currently developed:
- The report is a five duplex
page set (computer compiled) starting with a
personalized computer letter.
- The eleven dimensions (the
logical grouping of statements into
characteristics such as "leadership"
and "teamwork") are arranged in
sequence for each individual from strongest to
- The employee's ratings for
each statement are reported in frequency
distributions, averages, and scaled bar graphs.
- Each score is presented
adjacent to stacked bar graph showing overall
company (department/group) low, average, and high
- The final page shows the
verbatim comments from up to six colleagues.
- The statements and their
arrangement into dimensions are customized to the
individual being rated. Since each set is
computer generated, there is no need to perform
any mechanical grouping to accommodate this
- Report cycles after the first reflect
the tracking of the individual's ratings from the
previous year(s.) Historical tracking by employee
dimension year-to-year allows for continued employee
Whereas the descriptions and
procedures reported herein specify discrete numbers and
parameters for clarity, this system can - and in most cases will
be - modified and customized to suit the needs of the client
For more detailed information please
Geoffrey B. Dougherty,
Visual Input Systems Analysts, Inc.
1789 Hamilton Drive, P.O. Box 554,
Valley Forge, Pennsylvania 19481
Founded in 1970
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