(C) Copyright IBM Corp. 1995, 1997
The Year 2000 and 2-Digit Dates: Guide
INDEX
CHAPTER 9. IBM CONSULTING AND SERVICES . . . . . . . . . . . . . 9-1
Global Transformation 2000 Services: IBM's Century Date Change Solutions 9-1
Global Transformation 2000 Services' Methodology . . . . . . . 9-1
Managing the Conversion Process . . . . . . . . . . . . . . . . 9-2
Changing and Testing Code . . . . . . . . . . . . . . . . . . 9-2
Clean Management . . . . . . . . . . . . . . . . . . . . . . . 9-2
Project Office . . . . . . . . . . . . . . . . . . . . . . . . 9-3
Proven Project Management Techniques . . . . . . . . . . . . . 9-3
Automated Technologies . . . . . . . . . . . . . . . . . . . . 9-3
IBM's Global Centers of Competency . . . . . . . . . . . . . . 9-4
Global Services Test Support Services . . . . . . . . . . . . . . 9-5
IBM Product Support Services (United States only) . . . . . . . 9-11
IBM AIX Upgrade Services . . . . . . . . . . . . . . . . . . 9-12
IBM AS/400 SoftInstall . . . . . . . . . . . . . . . . . . . 9-13
IBM AS/400 SysMigration . . . . . . . . . . . . . . . . . . . 9-14
IBM CICS Application Rehosting Services . . . . . . . . . . . 9-15
SoftwareXcel Installation Express . . . . . . . . . . . . . . 9-16
IBM SmoothStart & Migration . . . . . . . . . . . . . . . . 9-18
IBM House Call . . . . . . . . . . . . . . . . . . . . . . . 9-21
IBM Business Recovery Services (BRS) . . . . . . . . . . . . 9-22
IBM Product Support Services (Europe, Middle East, and Africa Only)9-23
SystemCheck 2000 . . . . . . . . . . . . . . . . . . . . .. . 9-23
CICS for MVS/ESA Time Machine . . . . . . . . . . . . . . . .. . 9-24
Possible Uses . . . . . . . . . . . . . . . . . . . . . . .. . 9-24
Contacts . . . . . . . . . . . . . . . . . . . . . . . . .. . 9-24
o IBM Global Services' (ISG) comprehensive set of software and hardware offerings to assist your Year2000 efforts
o Product Support Services (PPS) (a suite of migration services).
Additionally, for a more comprehensive list of IBM Year2000 offerings and services, you can access "IBM's Year2000 Offerings (all platforms)" at URL:
http://www/ibm.com/IBM/year2000/mkt/matrix.html
This site offers IBM's broad array of products, services, tools, and free resources to help customers with the major steps in the Year2000 transition process--assessment, planning, implementation, and testing (as well as project management and "clean management"). Within each of these "steps to readiness" categories, the IBM products which apply are listed. A brief description of the product, service, or resource is included.
IBM can help control costs and reduce risks of a Year 2000 conversion with a prescriptive methodology, effective technology, and extensive Year 2000 transformation skills and experience.
Global Transformation 2000 Services' methodology is founded on the legacy system transformation principles that have proven to be effective in more than ten years of IBM customer engagements. To meet the needs of complex Year 2000 conversions, IBM has leveraged and significantly expanded upon this legacy methodology.
IGS' Year2000 Offering methodology initially calls for date impact analysis of many areas of a business, including the IT infrastructure, host environments, distributed midrange systems and desktop PCs. This review can also expand beyond the IT infrastructure to include non-IS assets.
Global Services analyzes a company's operations to determine the size and scope of the Year 2000 challenge, then proposes solutions for resolving those needs. The review spans the complete environment with respect to the current IT strategy.
In addition, Global Services can identify instances where complex, outdated systems can be replaced or modified to reduce IT costs. This implementation uses tools that can simplify your maintenance workload long after the Year 2000 conversion is complete.
Next, Global Services identifies date occurrences on a partition-by-partition basis. This involves locating primary, secondary, and file/database dates. Once the date fields in a partition have been identified, a detailed work plan is produced to take that partition through implementation. The work plan identifies the tasks associated with making the changes and identifies the testing strategy to be used. It can also identify the bridges that should be built as other partitions are reviewed throughout the process.
Global Services has developed a 'conversion factory' approach for changing and testing Year 2000 code and data. That is, tools and tasks are packaged into an integrated production line for implementing necessary Year 2000 changes. This provides you a mobile, customizable environment that is then established either on your facilities or off-site for cost-effective implementation.
The conversion factory approach streamlines the process and gets code back into production in a quality manner.
A unique set of Clean Management activities can help establish standards and procedures to keep recurring Year 2000 problems from affecting your ongoing system development and maintenance operations. Global Services can help you define standards to provide Year 2000-compliant date formats. Further, assistance is available to integrate concurrent production changes with Year 2000 changes. This process, from readiness assessment to methodology education and compliance monitoring, is tailored to meet your individual needs.
With Project Office activities, IBM can help set up an overall management support structure for efficiently implementing a multi-location or worldwide Year 2000 solution. The Project Office structure, tailored to your needs, helps resolve the technical and business issues related to a Year 2000 transformation.
All of these activities are grouped into a comprehensive set of Global Transformation 2000 Services phases with more than 1,000 inter-related steps. Proven project management techniques are incorporated in each phase, using a variety of automated tools to help manage the entire project.
Some elements of a Year 2000 transformation are critical and complex. Others are highly labor-intensive. IBM provides automation tools that can increase accuracy and shorten the cycle time for both. IBM provides effective Year 2000 automation tools to improve overall productivity.
The process starts by implementing IBM's Redevelopment Assistant (RA) collection of tools. Initially created for legacy transformation impact analysis, these tools have been considerably enhanced to provide Year 2000 program inventory, partitioning, and code analysis functions. RA incorporates a repository that maintains a description of systems types and the relationships among them. Even with a very large application portfolio covering multiple sites and system types, it can usually be contained in a single RA repository.
Inventory Analysis Tools identify application components such as source programs, executable programs, jobs, transactions, files, databases, and data elements. RA tools can also build an extensive database showing the relationships among your system components, even if spread across multiple sites or multiple system types such as host system, midrange, and desktop PC.
Impact Analysis Tools employ powerful pattern matching and flow tracing technology to locate non-compliant dates and the components impacted by those dates. Impact Analysis also reveals which applications, sites or business units have the most date-sensitive impacts.
Partitioning Tools divide large, complex projects into manageable sub-projects that can be performed at multiple sites, across multiple platforms, and by multiple project teams. Partitioning schedules the most urgent work first, while using knowledge of component relationships to minimize bridge building.
Estimating Tools use information from Inventory Analysis, Impact Analysis, and Partitioning to generate detailed estimates for changing source code, converting production data, and testing date-impacted components for correct Year 2000 operation.
Other tools that help with the Year 2000 conversion include:
o Source Code and Date Change Tools o Change Management Tools o Testing Tools
IBM has created a unique organization dedicated to the management of Year 2000 solutions. This organization, the Year 2000 Center of Competency (CoC) - U.S., is responsible for continually evaluating new tools from around the world and from within IBM. A dedicated group of IBM technology professionals perform a review on tools entering the marketplace.
Managing the growth and refinement of our methodology is another responsibility of the CoC. As IBM engages customers (representing a wide variety of environments and special situations), specific input that can potentially enhance Global Services' methodology is directed to the CoC for evaluation. Professionals in the CoC then evaluate these processes to continually enrich the methodology.
IBM Centers of Competency are located throughout the world to deliver IBM's comprehensive IGS' Year2000 Offering solution worldwide. With this network of IBM professionals, we offer consistent, worldwide application of the Global Transformation 2000 Services' methodology. All of which helps IBM's multi-national clients to receive the global project management required for success.
Further information on Global Transformation 2000 Services' solution set is available from your IBM representative.
o On-site end-to-end testing services o Alternative remote test facilities o Value-add assistance to your staff o Testing activities performed for you.
Global Services offers a testing service for your application and system testing needs. This includes the resources you need for planning and implementing your test environments and easy-to-use tools for your immediate productivity to manage test cases, test libraries, and test runs. Global Services offers a testing package which provides a thorough Year2000 solution test.
Global Services will work with you during all phases of your Year2000 project. Global Services will:
o Develop a test plan with test objectives for each of your test levels:
- Integration tests
- System tests
- User acceptance tests.
o Understand your total conversion environment and advise you how to create
a test environment for it
o Design and execute test scripts and scenarios that represent your
application's use both before and after the Year2000 modifications
o Capture and playback applications, as well as use a high-level scripting
language to build "robust" scripts.
Platform and Operational Environment
Global Service has experience on multiple platforms and environments. Global Services can help you define and meet your Year2000 conversion objectives relating to function, compatibility, and capacity from your host application needs to those of your distributed network.
Benefits to Your Organization
You can:
o Continue to use your Year2000 modifications, allowing Global Services to
focus on the testing process, tools, and test execution.
o Use the test scripts, tools, and techniques for further regression and
stress testing.
o Validate the performance of converted applications under different levels
of user load.
o Test application functions to the level required.
Other Testing Services
Global Services provides a range of services to support the testing
environment including:
o Test process evaluation
o Test management consulting
o Stress testing
o Usability testing.
Contacts
For more information on Global Service's Year2000 testing services, contact
your Global Service service representative or Global Services at:
+---------------------------------------------------------------------------+
| Figure 9-1 (Page 1 of 5). IBM's Year2000 Services - International |
| Addresses and Contacts |
+----------+---------------------------+------------------------------------+
| COUNTRY | MAILING ADDRESS | ELECTRONIC ADDRESS |
+----------+---------------------------+------------------------------------+
| AUSTRIA | IBM Austria | Tele: 43 + 1 + 21145-6818 |
| | Ing. Ewald Rotter | Fax: 43 + 1 + 21145-2393 |
| | Application Development | Internet: |
| | Consulting | Ewald_Rotter@at.ibm.com |
| | Obere Donaustrasse 95 | |
| | A-1020 Vienna | |
| | AUSTRIA | |
+----------+---------------------------+------------------------------------+
| BELGIUM | IBM Belgium | Tele: 32-2-225.25.59 |
| | Mr. Peter Quick | Fax: 32-2-225 22 40 |
| | Square Victoria Regina 1 | Internet: |
| | 1210 Brussels | PETER_QUICK@BE.IBM.COM |
| | BELGIUM | |
+----------+---------------------------+------------------------------------+
| DENMARK | IBM Denmark A/S | Tele: +45 45233000 |
| | Mr. Carsten Brogger | Fax: +45 45874438 |
| | Andersen | Internet: |
| | Nymollevej 91 | CBA@VNET.IBM.COM |
| | DK-2800 Lyngby | |
| | DENMARK | |
+----------+---------------------------+------------------------------------+
+---------------------------------------------------------------------------+
| Figure 9-1 (Page 2 of 5). IBM's Year2000 Services - International |
| Addresses and Contacts |
+----------+---------------------------+------------------------------------+
| COUNTRY | MAILING ADDRESS | ELECTRONIC ADDRESS |
+----------+---------------------------+------------------------------------+
| DUBAI, | IBM Dubai | Tele: (9716)-535333 |
| United | Nabil Ghorayeb | Fax: (9716)-535363 |
| Arab | c/o UCMC | Internet: |
| Emirates | P.O. Box 9226 | nabilg@vnet.ibm.com |
| | DUBAI, UAE | |
+----------+---------------------------+------------------------------------+
| FINLAND | Oy International Business | Tele: +358-9-459 4690 |
| | Machines Ab | Fax: +358-9-459 5303 |
| | Tero Lietsala | Internet: |
| | P.O. Box 265 | tero_lietsala@fi.ibm.com |
| | FIN-00101 Helsinki | |
| | FINLAND | |
+----------+---------------------------+------------------------------------+
| FRANCE | IBM France | Tele: 01 49 31 43 97 |
| | Jean-Louis Combeau | Fax: 01 45 92 90 89 |
| | 1 Place Jean Baptiste | Internet: |
| | Clement | JLCOMBEAU@vnet.ibm.com |
| | 93881 Noisy le Grand Cedex| |
| | FRANCE | |
+----------+---------------------------+------------------------------------+
| FRANCE | IBM France | Tele: (33) 01.49.05.58.38 |
| | Jean-Charles Andre | Fax: (33) 01.47.68.42.50 |
| | Tour Septentrion | Internet: |
| | 92066 Paris La Defense | none |
| | FRANCE | |
+----------+---------------------------+------------------------------------+
| GERMANY | IBM Germany | Tele: (49) 89 - 4504 - 2706 |
| | Mr. Guenter Holzmueller | Fax: (49) 89 - 4504 - 2670 |
| | Anzingerstrasse 29 | Internet: |
| | 1671 Muenchen | hlz@vnet.ibm.com |
| | GERMANY | |
+----------+---------------------------+------------------------------------+
| GREECE | IBM Hellas | Tele: +30.1.6881295/278 |
| | Mr. Vasilis G. Dimopoulos | Fax: +30.1.6801302 |
| | 284 Kifisias Ave. | Internet: |
| | Halandri 152 32, | GRIBMHGM@IBMMAIL.COM |
| | GREECE | |
+----------+---------------------------+------------------------------------+
| ISRAEL | IBM | Tele: +972-3-697-8365 |
| | Udi Chen | Fax: +972-3-697-8838 |
| | IBM House | Internet: |
| | 2 Weizmann st. | udi@il.ibm.com |
| | Tel-Aviv 61336 | |
| | P.O.B. 33666 | |
| | ISRAEL | |
+----------+---------------------------+------------------------------------+
+---------------------------------------------------------------------------+
| Figure 9-1 (Page 3 of 5). IBM's Year2000 Services - International |
| Addresses and Contacts |
+----------+---------------------------+------------------------------------+
| COUNTRY | MAILING ADDRESS | ELECTRONIC ADDRESS |
+----------+---------------------------+------------------------------------+
| ITALY | IBM SEMEA | o Angelo Crippa |
| | Circonvallazione Idroscalo| Tele: +39/2/59627075 |
| | 20090 Segrate (Milano) | Internet: |
| | ITALY | angelo_crippa@it.ibm.com |
| | | |
| | | o Alberto Gracchi |
| | | Tele: +39/2/59624790 |
| | | Internet: |
| | | alberto_gracchi@it.ibm.com |
| | | |
| | | Fax: +39/2/59629192 |
+----------+---------------------------+------------------------------------+
| THE | IBM Netherlands NV | Tele: 00 31 (0)79 3227601 |
| NETHER- | Year 2000 | Fax: 00 31 (0)79 3228639 |
| LANDS | 1423ND Uithoorn | Internet: |
| | Watsonweg 2 | |
| | -- or -- | o Engagement Manager: |
| | Postbus 24 | PvdGiesen@ibm.com.nl |
| | 1420AA Uithoorn | |
| | THE NETHERLANDS | o Delivery Manager: |
| | | Jan_Koster@ibm.com.nl |
+----------+---------------------------+------------------------------------+
| NORWAY | IBM Norway AS | Tele: +47-66999505 |
| | Mr. Geir Boen | Fax: +47-66999333 |
| | Rosenholmvn. 25 | Internet: |
| | P.O. Box 500 | GEIR_BOEEN@VNET.IBM.COM |
| | 1411 Kolbotn | |
| | NORWAY | |
+----------+---------------------------+------------------------------------+
| SAUDI | IBM Saudi Arabia | Tele: +966-3-857-1172 X 246 |
| ARABIA | Mohammed Thiab, SRM | Fax: +966-3-857-0882 |
| | P.O. Box 476 | Internet: |
| | Al-Khobar 31952 | mt@vnet.ibm.com |
| | SAUDI ARABIA | |
+----------+---------------------------+------------------------------------+
+---------------------------------------------------------------------------+
| Figure 9-1 (Page 4 of 5). IBM's Year2000 Services - International |
| Addresses and Contacts |
+----------+---------------------------+------------------------------------+
| COUNTRY | MAILING ADDRESS | ELECTRONIC ADDRESS |
+----------+---------------------------+------------------------------------+
| SLOVENIA | IBM Slovenia | o Spela Urh |
| | TR/3, 1000 Ljubljana | Tele: +386 61 176 3652 |
| | SLOVENIA | Internet: |
| | | SPELA_UP@IBM.COM |
| | | |
| | | o Vesna Eibel |
| | | +386 61 176 3674 |
| | | VESNA@VNET.IBM.COM |
| | | |
| | | o Saso Prek |
| | | +386 61 176 3644 |
| | | SPREK@VNET.IBM.COM |
| | | |
| | | Fax: +386 61 125 53 38 |
| | | +386 61 125 21 19 |
+----------+---------------------------+------------------------------------+
| SPAIN | IBM Spain | Tele: 34-1-3975797 |
| | Jose Martin Faba | Fax: 34-1-5193987 |
| | Santa Hortensia, 26-28 | Internet: |
| | 28002-Madrid | JMFABA@ES.IBM.COM |
| | SPAIN | |
+----------+---------------------------+------------------------------------+
| SWEDEN | IBM Sweden | Tele: +46 8 7932230 |
| | Mr. Peter Johnson | Fax: +46 8 7932403 |
| | S-164 92 Stockholm | Internet: |
| | SWEDEN | peter_johnson@se.ibm.com |
+----------+---------------------------+------------------------------------+
| SWITZER- | IBM Switzerland | Tele: 01 643-6028 |
| LAND | Theodor Gomringer | Fax: 01 643-6494 |
| | Baendliweg 21 | Internet: |
| | (BW2W) CH-8010 | go2000@ch.ibm.com |
| | Zuerich | |
| | SWITZERLAND | |
+----------+---------------------------+------------------------------------+
| TURKEY | IBM Turk Ltd. | Tele: 90 - 212 - 2800900 (X 1358) |
| | Ozcan Kutluata | Fax: 90 - 212 - 2780437 |
| | Buyukdere Cad. Levent | Internet: |
| | 80613 - Istanbul | none |
| | TURKEY | |
+----------+---------------------------+------------------------------------+
| UNITED | EMEA Year 2000 | Tele: 01962-815014 |
| KINGDOM | Centre of Competence | Internet: |
| | Mr. Ian Baker | ian_baker@uk.ibm.com |
| | G2NE, 144, Hursley | |
| | UNITED KINGDOM | |
+----------+---------------------------+------------------------------------+
+---------------------------------------------------------------------------+
| Figure 9-1 (Page 5 of 5). IBM's Year2000 Services - International |
| Addresses and Contacts |
+----------+---------------------------+------------------------------------+
| COUNTRY | MAILING ADDRESS | ELECTRONIC ADDRESS |
+----------+---------------------------+------------------------------------+
| UNITED | IBM Global Services | Tele: 1-800-690-4772 |
| STATES | (Testing Services) | Fax: (415) 855-3215 |
| of | 1510 Page Mill Road | Internet: |
| AMERICA | Palo Alto, CA 94304 | ISSCTEST@VNET.IBM.COM |
| | UNITED STATES | |
| | OF AMERICA | |
+----------+---------------------------+------------------------------------+
To assist you in these migration tasks, IBM provides technical support through service offerings referred to as AVAILABILITY SERVICES. These services are available to assist your migration to more current and Year2000-ready software, and most can be customized to meet your enterprise's specific needs. Figure 9-2 on page 9-11 lists several priced, platform-specific Product Support Services and the platform(s) they serve. All are available from IBM Direct with a phone call to 1-800-IBM-CALL (1-800-426-2255). These services are available in the United States only.
+---------------------------------------------------------------------------+ | Figure 9-2. IBM Product Support Services and Their Supported Platform(s) | +------------------+-----------------------------------------------+--------+ | PLATFORM | PRODUCT SUPPORT SERVICE | PAGE | +------------------+-----------------------------------------------+--------+ | AIX | IBM AIX Upgrade Services | 9-12 | +------------------+-----------------------------------------------+--------+ | AS/400 | IBM AS/400 SoftInstall | 9-13 | +------------------+-----------------------------------------------+--------+ | AS/400 | IBM AS/400 SysMigration | 9-14 | +------------------+-----------------------------------------------+--------+ | CICS | IBM CICS Application Rehosting Services | 9-15 | +------------------+-----------------------------------------------+--------+ | OS/390 MVS | SoftwareXcel Installation Express | 9-16 | | MVS/ESA | | | | VM/ESA | | | | VSE/ESA | | | +------------------+-----------------------------------------------+--------+ | AIX | IBM SmoothStart & Migration | 9-18 | | Lotus Notes | | | | OS/2 | | | | RISC | | | | . | | | | . | | | | . | | | +------------------+-----------------------------------------------+--------+ | General Support | IBM House Call | 9-21 | +------------------+-----------------------------------------------+--------+ | IBM and non-IBM | IBM Business Recovery Services | 9-22 | +------------------+-----------------------------------------------+--------+
IBM AIX Upgrade Services provides a range of AIX program support to meet your needs, including an on-site specialist to assist you with the following migrations:
o AIX 3.1.5 to 3.2.5
o AIX 3.2.x to 3.2.5
o AIX 3.2.x to 4.1.x (AIX 4.1.3 is Year2000 compliant)
Platform
AIX on RS/6000
Benefits
o IBM specialists to help determine your AIX upgrade requirements
o Assistance with installation and configuration considerations
o Multiple upgrade options to address your unique needs
Contacts
o IBM Direct: 1-800-IBM-CALL (1-800-426-2255)
o USA IBMLink users can receive more information on Year2000 by contacting
their client representative or calling: 1-800-IBM-4YOU (1-800-426-4968)
The AS/400 SoftInstall program provides IBM representatives that can make your software release upgrade simple. This service will perform installation of a new release of the AS/400 Operating System, HIPER (high impact pervasive) PTFs, and cumulative PTFs on your system with minimal impact to your business.
An on-site IBM specialist will:
o Research code and PTFs for stability
o Review publications to make sure they are correct for your new software
release
o Verify sufficient disk capacity for the release upgrade
o Install the new release and associated fixes
o Provide planning and guidance on performing a full-system backup
o Provide your system administrator with information in the new system
enhancement
Platform
AS/400
Benefits
o Reduced resource spent on performing installation
o Rapid installation
o Assurance of quality installation
Contacts
o IBM Direct: 1-800-IBM-CALL (1-800-426-2255)
o USA IBMLink users can receive more information by contacting their client
representative or calling: 1-800-IBM-4YOU (1-800-426-4968)
o For FAX Doc: call 800-426-4329 - Fax document # 7613697
IBM AS/400 SysMigration helps you migrate your data and applications from an existing system to another system using the 'tape to restore' methodology. The new system can be migrated to the same release or to a different release. AS/400 SysMigration helps ensure minimum downtime on the production system, reorganizes your files, and allows both systems to be available upon completion. The price is tailored based on the customized services you choose.
Platform
AS/400
Benefits
o Your data moved to your new AS/400 system
o User profiles restored
o Libraries restored
o Document library objects (DLO) restored
o Authority restored
o Synchronization of the two systems to put the new system into production
o Reduces down time on your production system
o Reorganizes and cleans up your data files
o New and old systems run in parallel while new system is evaluated
o Reduces risk involved with normal data migration
Contacts
o IBM Direct: 1-800-IBM-CALL (1-800-426-2255)
o USA IBMLink users can receive more information by contacting their client
representative or calling: 1-800-IBM-4YOU (1-800-426-4968)
The CICS Application Rehosting service offering delivers a CICS any-to-any application migration and rehosting service. This service provides migration services for existing mainframe applications across several IBM platforms.
Platform
o AIX
o OS/400
o OS/2
o Windows
Benefits
o Experienced CICS consulting skills to assist implementing CICS
o Turnkey application migration tailored to your CICS environment
o Minimal migration downtime with a proven methodology
Contacts
o IBM Direct: 1-800-IBM-CALL (1-800-426-2255)
o To receive more information contact your IBM marketing representative or
business partner or call: 1-800-IBM-4YOU (1-800-426-4968)
SoftwareXcel Installation Express (SIE) is an IBM offering designed to help you install new levels of software technology more efficiently and quickly in the large system operating environment.
SoftwareXcel Installation Express provides pre-built systems tailored to your hardware and software configuration and includes on-site planning, installation, and testing of the package. Post-installation support services are provided for 30 days following installation completion.
IBM offers SoftwareXcel Installation Express to address many of the concerns and inhibitors facing enterprises such as yours. It can be used to install or upgrade to new levels of IBM's strategic computer operating systems.
Platform
o OS/390 MVS
o MVS/ESA
o VM/ESA
o VSE/ESA
Benefits
o Reduces your system programming staffs' time spent in software upgrading
tasks, and relieves your programming staff of the time spent researching
and applying services recommended with an upgrade.
o Reduces dedicated computer time and system disruption because a
significant amount of the upgrade work is performed by IBM.
o Permits your programming staffs to dedicate their skills to maintaining
and enhancing the business functions of the I/S systems.
o Offloads the installation and integration of software products and
services (IBM and non-IBM) into a single functioning system. IBM will
notify you of vendor version, release, or service level requirements
necessary for installation.
o Provide complete information for licensed software planning,
customization, and installation activities performed as part of
SoftwareXcel Installation Express.
SOFTWAREXCEL INSTALLATION EXPRESS
Contacts
o IBM Direct: 1-800-IBM-CALL (1-800-426-2255)
o For FAX Doc: call 800-426-4329 - Fax document # 7615063
IBM SMOOTHSTART
IBM SMOOTHSTART & MIGRATION
IBM SmoothStart services are installation services designed to accelerate the
productive use of your IBM solutions by delivering:
o Project management
o Planning
o Pre-installation software configuration (if applicable)
o Software installation
o Software configuration
o Operational customization (optional)
o SmoothStart installation record
o Training
Platform
o IBM hardware and/or software
o non-IBM hardware and/or software
SmoothStart covers a wide range of software servers:
o AIX
- Communications
- Connections
- Database
- Directory/Security
- Internet connection
- Transactions
- SystemView
o IBM SmoothStart Architecture
o Lotus Notes
o OS/2
- Communications
- Database
- Internet connections
- Transaction
- Warp
IBM SmoothStart Services for:
o AS/400
- Internet Connection
- V3R6 Transition Services
o Gopher Client Internet
9-18 The Year 2000 and 2-Digit Dates: Guide
o MVS - Internet Connection
o Novell - Integration Services of OS/400
o Nways ATM Campus
IBM SMOOTHSTART
IBM NetView SmoothStart for:
o AIX
o NetWare
o OS/2
IBM CICS SmoothStart for:
o AIX
o CICSPlex
o OS/400
o Windows NT
IBM SmoothStart for:
o AS/400
o AS/400 Advanced 36
o MQSeries
o OS/2 - VisualAge for COBOL
o RISC
Benefits
o Gets your solution installed and running quickly
o Reduces your need for acquiring new skills and resources
o Provides on-site education and training
Contacts
o IBM Marketing Representative or IBM Product Support Services Specialists
o For FAX Doc: call 800-426-4329 - Fax document # 7612551 & 7612552
IBM HOUSE CALL
The IBM House Call service can help you supplement critical skills needed to
perform on-site hardware and software support. In addition to answering
questions, a support specialist can perform specific services pertaining to
the installation, usage and performance tuning of supported products.
With IBM House Call, you receive:
o Access to an on-site support specialist who can assist in hardware and
software installation activities, software maintenance and upgrade
activities, operational services, problem assistance, and any other
mutually agreed upon tasks.
o Coverage at a mutually agreed upon time (8:00 a.m. to 5:00 p.m. in your
time zone, Monday through Friday, except U.S. national holidays).
o Assistance with basic operational tasks such as PTF application, release
application, and performance tuning.
Platform
o PS/2
o RS/6000
o AS/400
o OS/390
o Networking
Benefits
o Minimize customer resource needed
o Maintain lower customer skill level by leveraging with IBM
o Extra resource/skill not required for "once in a lifetime" projects
o Less expensive access to distributed customer sites
Contacts
o USA IBMLink users can receive more information by contacting their client
representative or calling: 1-800-IBM-4YOU (1-800-426-4968)
IBM BUSINESS RECOVERY SERVICES (BRS)
Responding to the Year2000 challenge might require changes to your
application portfolio. Follow-on testing of those applications is required
to determine that the systems will run properly and handle both 19xx and 20xx
data correctly. IBM's Business Recovery Services provides Year2000 Test
Services for this critical part of your Year2000 work effort. You can use
IBM's BRS extensive computing facilities to conduct off-site testing, thereby
minimizing the disruption to your existing production environments. Year2000
Test Services are conducted on IBM's Year2000-ready platforms that employ
advanced system clocks for both the required hardware and software.
BRS can also provide support services to load your tapes and operating
systems at IBM's site to assist in your test efforts. Test time can be
scheduled on a short-term basis (for example, a 24-hour block) or over an
extended period of time as required.
BRS test facilities are located at IBM's 14 geographically dispersed BRS
Recovery Centers across the United States. (The largest centers are at
Sterling Forest, New York and Boulder, Colorado.) All of these facilities
provide Year2000 Test Services. You can request reservations to meet your
test requirements.
Platforms
IBM and non-IBM platforms including: mainframes, Tandem, Digital, SP2,
AS/400, RS/6000, and PCs.
Benefits
o A convenient and affordable environment to test your Year2000 compliant
applications.
o An entirely separate test environment for your production system. No
compromise of your production computing environment and/or related
expensive downtime for testing.
Contacts
For more information and to schedule test time, call: 1-800-599-9950
IBM PRODUCT SUPPORT SERVICES (EUROPE, MIDDLE EAST, AND AFRICA ONLY)
SYSTEMCHECK 2000
SystemCheck 2000 is a unique service that takes a 'snapshot' of your
currently installed IBM System/390 software and processors. This snapshot
can then be used to access your overall IS environment in relation to
Year2000 readiness.
This services allows you to identify your unique IBM software system
environment (EXCLUDING APPLICATIONS) on an IBM-provided input form. IBM
researches your software and processor components and responds with a
hardcopy analysis of your environment that contains:
o Solution Developer software list of currently-installed versions and
releases, their Year2000 readiness, or the version/release you require.
o IBM software list of currently installed versions and releases, their
Year2000 readiness, or the version/release you require.
o IBM & non-IBM processor model Year2000-ready assessment.
SystemCheck 2000 is an IBM fee service.
Platform
o MVS
o VM
o VSE
Benefits
o Understanding the implications of your Year2000 Challenge
o Detailed Report on IBM software system Year2000-ready status
o Offload of a cumbersome, administrative task to IBM
o Savings of time and human resource.
This service is a core component of the Entry Service Offering, other S/390
packed offerings, available standalone, or in a Phase I engagement.
Contacts
o Your local IBM representative.
CICS FOR MVS/ESA TIME MACHINE
CICS Time Machine is a packaged service offering from IBM Hursley Services
and Technology that brings new advantages to CICS V3, CICS V4, and CICS
Transaction Server for OS/390 customers. CICS Time Machine provides an easy
way to alter time as it appears to on-line transactions; thus opening up a
range of benefits to test environments.
POSSIBLE USES
Changes resulting from the use or integration of new technology such as EDI
make new demands on critical on-line transactions. To ensure that code
alterations made in an critical on-line transaction are fully tested before
deployment, you will find the need to test using future dates for Year2000
testing.
As the year 2000 approaches, many IT operations plan to 'bring the future
forward' in their CICS test regions to ensure critical transactions function
properly after 1999-December-31. CICS Time Machine simulates future or past
dates and times presented to a transactions at the CICS API level and allows
CICS transactions to experience the future or past by forwarding or reversing
the date. This allows testing of date-dependent logic routines to reveal
discrete faults which otherwise remain hidden. The ability to 'alter time'
provides you the flexibility to perform Year2000 testing at convenient and
non-disruptive occasions.
CONTACTS
o A fee-based Service Offering based on this SupportPac is available from
IBM Hursley Services and Technology. Their contact address is:
- IBM Hursley Services and Technology
IBM United Kingdom Ltd.
Hursley Park
Winchester
Hampshire SO21 2JN
England
Tele: (44) 1962-816211
IBM Network: INNOVATE at WINVMD
IBM Mail: GBIBIQ3K at IBMMAIL
E-mail: innovate@uk.ibm.com
URL: http://www.hursley.ibm.com/cics/txppacs/ch15.html
o The CICS Time Machine time/date adjustment test tool is available by IBM
as a Freeware SupportPac on the Internet. The SupportPac can be
downloaded from the following WWW page:
http://www.hursley.ibm.com/cics/txppacs/ch15.html